If you need any support, please choose from the frequently asked questions below. If your query isn’t addressed, please click on “I have another question…”
Subscription & Payment Questions
1) Can I cancel my subscription at any time?
Skillz for the Future subscriptions for three months and six months are renewable automatically. However, you may always deactivate your account. To cancel, go to your account page and select “View” followed by “Cancel.”
2) What payment methods do you accept?
Our subscriptions are processed by PayPal, It takes just a couple of minutes to set up an account and you can use any major Credit or Debit cards for payments.
3) Is my payment secure?
Your payment is secure. All payments are processed through a secure HTTPS web page using SSL. Skillz for the Future does not collect or store your credit/debit card details.
4) How do I report a bug or an issue with the website?
Email us at firstname.lastname@example.org
5) How do I change my email address?
Easy. Go to My Courses and click on View / Edit My details in the top right hand corner. Change your email address and then click on Update Profile.
6) How do I change my password?
Easy. Go to My Account and click on Profile Details. Change your password and then click on Save Changes.
7) Help. I can’t access my account or reset my password.
Send us a message at email@example.com or click here. We will respond within 24 hours.
8) I need to reset my password. I signed up today but didn’t write down my password.
You can reset your password here: FORGOT PASSWORD
Important: our engineers are aware of a technical issue which is between our automated email servers and Yahoo & AOL inboxes. We are working on the resolution and we apologise for the inconvenience this has caused you.
In the meantime, we need to manually reset your password from our side. Please send an email from your registered email address to firstname.lastname@example.org and one of our support staff will reset your credentials.
We want to assure you that we are doing everything possible to have this resolved as soon as possible.
9) What is Microlearning?
Microlearning is a way of learning in short, very specific bursts through a variety of devices. The “bite sized” snacks (Micros) make sure you can absorb information quickly and efficiently, and can recall that information.
10) What is Skillz for the Future blog about?
These are learning treats that are a great way to get extra learning tips and find out what’s new at Skillz for the Future.
11) What is the Skills for the Future Free-for-Life initiative?
Every course that’s purchased enables us to offer charities, nonprofits, and libraries worldwide with free access to our online courses. Our ‘Free-for-Life’ courses are available to employees, volunteers and the people dependent on these institutions.
12) How do you make a difference?
Education is the solution to ending the cycle of poverty. Our learners play an essential role in achieving and maintaining this mission. We are also continuously partnering with charitable organizations around the globe, to ensure that the learning resources are given to people who need them. If you know a charity or a nonprofit that could benefit from our learning resources, feel free to contact us.
I have another question (you can have this as a button that will lead to a form that the user can submit)